Kindly view all our products from the "SHOP" tab. If you'd like to purchase a product, open it by pressing on it, choose your options from below the product shots, then press "Add to Cart". Once you have added all the products you'd like to purchase to your cart, click on "Cart" or the shopping bag icon from the top right of your screen - depending on whether you are shopping from your desktop or phone - and press on the "CHECKOUT" button. Kindly follow the instructions from there. 

All local orders take from 7-10 days. If your order is expected to take longer than that due to any technical reason, you are contacted and informed immediately after your order has been placed. If you'd like to receive your order before the 7 day mark, kindly email us on orders@sandboxsu.com and we will do our best to make it happen.

International orders take up to 10 days. Same terms mentioned above for local orders, apply to international orders.

For orders in Cairo, we have our own trusted service man who arranges a suitable time for drop off with each customer. 

For orders outside of Cairo - including international orders - we use DHL. Once your order has been submitted for shipping, a tracking number is sent to your email, to track your order on the DHL website. 

Once you receive your order, you are given 14 calendar days to exchange or return your order. The order must be returned to us in its initial condition, unused and packaged as received by you. If this condition is met, you will receive a full refund, excluding initial delivery fees incurred.

To exchange or return your order or a part of your order, kindly visit our CONTACT US page, fill in the required fields, and submit the form.

You are given 14 calendar days from the date the person gifting you received the order from us, to exchange or return your gift. Kindly email us on orders@sandboxsu.com if you'd like to track the exact date of receipt. You must provide us with the name used to place the order, gifted to you. The order must be returned to us in its initial condition, unused and packaged as received by you. If this condition is met, you will receive a refund for the item(s), or be permitted to exchange.

To exchange or return your gift or a part of your gift, kindly visit our CONTACT US page, fill in the required fields, and submit the form.

To return or exchange an item customers are given two options:

1. You could provide us with an address and we send our service man to it to implement the return/exchange. In return a delivery charge is to be paid. (Other than the initial delivery fees incurred when the order was initially placed and submitted. This fee is not returned when an order is returned).

2. You could visit our Showroom to return or exchange your order without any additional charge.

To exchange or return your gift or a part of your gift, kindly visit our CONTACT US page, fill in the required fields, and submit the form.

If you are located in Cairo, you may choose upon checkout to pickup the order from our showroom in New Cairo, instead of having it delivered.

Yes. We have a showroom in New Cairo, Cairo, Egypt.

We can personalize your item, by engraving on it. Other than that, we do not personalize the stonework or the design. 

All Sandbox rings are initially crafted in the average Asian size 16. In addition most of our rings are adjustable from the back.

With that being said, rings could be customized in any size a client needs.